What happens next
We read every message and aim to reply within three working days (Monday to Friday, UK time). Complex corrections that need a hotel to be re-checked with the operators can take a little longer, and we will tell you if that is the case.
The form is the fastest route to us: it lands in the same inbox an email would, and keeping the address off the page keeps the automated address-harvesters out of it.
We cannot help with an existing booking
Traveloh is a comparison site, not a travel agent. We do not sell holidays, take bookings or handle payments, so we hold no booking reference, no passenger details and no payment records — and we have no way to change or cancel anything.
If your enquiry is about a holiday you have booked — a date change, a cancellation, a refund, a special request, a complaint about the hotel or the flight — please contact the tour operator or travel agent you booked with. They are the only party who can act on it.
Reporting a problem with a listing
Corrections are genuinely welcome — our hotel information comes from tour operators and public data sources, and both go out of date. To let us fix it quickly, please include:
- the web address of the page (copy it from your browser)
- what is wrong — a facility that no longer exists, a photo of the wrong hotel, a description that does not match, a location on the wrong part of the map
- anything that helps us verify it, such as where you saw the correct information
We check the report against the operators’ own data before changing a page, so a correction may take a few days to appear.
Data-protection requests
To ask for a copy of your personal data, to have it corrected or deleted, or to object to how we use it, send the request through this form and say clearly what you want. We respond within one month, as the UK GDPR requires.
Our privacy policy explains what we collect and why before you ask.